Policy On Returns
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• We are dedicated:
  To carrying only the highest quality products and maintaining attentive customer service. We hope you have been and will be happy with our services. Thank you for taking the time to follow our return procedure. Please be aware that we cannot accept return merchandise that arrives without an RMA number on the outside of the package. We never resell returned merchandise.   

• Returns conditions are:
  1.The goods MUST BE unused (we adhere to strict health and hygiene conditions).
  2.The goods must be in their original condition & packaging.
  3.The goods must be received back at our office within 14 days from the day you receive your order.
  4.Lingerie and items of clothing are non refundable and non exchangeable.
     If we suspect that the goods have been used or any of the above conditions are not met then we
     reserve the right to return the goods to you. Items supplied in sealed packaging that have been
     opened are non refundable and non exchangeable.

• Returns incorrect Product:
  
  Because we cannot accept returns of products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product. If you receive a product that is not what you ordered, please follow the return instructions below. We will replace the product with the correct item, subject to in-stock availability. Replacement items are shipped after the returned item has been received and inspected by our Returns Department.
   
• Defective Product Returns:
  
  If your product is defective upon receipt, please follow the return instructions below. We will replace the product with an exchange for the same item ONLY, subject to in-stock availability. Replacement items are shipped after the returned item has been received and inspected by our Returns Department.

  Requesting a Return/Return Instructions:

  Please email us at returns@ourcellph.com before returning any products! In your email message, describe the problem in as much detail as possible (wrong product received, defective product, etc). Tell us the title of the product you want to return, and include your order number. we must have your order number to track it your order.

  All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by us within 10 days of the date you receive the product. After 10 days from the date your product is delivered we can no longer issue an RMA. RMA's expire in 15 days after they are issued and cannot be extended or re-issued.

  All returned products must be 100% complete in original packaging. A valid RMA number must be written clearly and conspicuously on the outside of the return packaging. Incomplete or unauthorized returns will be refused.

  Undeliverable Orders:

  Orders that are returned to us as undeliverable because of incorrect shipping information, or that are refused by the customer upon delivery, or that are returned to us for any reason other than replacement of an incorrect or defective item, are subject to a 25% restocking fee plus the costs of return shipping. Refunds for items that are refused by the customer upon delivery, or that are returned to us for any reason other than replacement of an incorrect or defective item will be issued only in the form of a store credit.

  We do not refund shipping costs:

   unless the product you received was not the one you ordered,
   or was damaged or did not function properly. If you received the incorrect item or the item we sent
   to you was damaged or did not function properly, we will refund your initial shipping cost.

  Fraud

  Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of any fraudulent charges. Important Note: The Fair Credit Billing Act does not cover liability for automatic debit cards or check cards. At ourcellph, we recommend using a credit card rather than a debit or check card when purchasing products online.

  Should you have any other questions or concerns, feel free to e-mail us at custom customerservive@ourcellph.com

  Contacting Us

  If you have any questions about our Policy On Returns or the practices of this site, you can contact us at:

  T D S T   Incorporated
  4570 Van Nuys Blvd Suite 103
  Sherman Oaks CA 91403 

  customerservive@ourcellph.com 
  By Phone:
  818-807-9900
  
  FAX:
  818.788-8061